Frequently asked questions
How can I confirm the amount of stock I need?
Please check the product page for stock information.
Is there a minimum order requirement?
Most of our products have a minimum order requirement, please refer to the product page for more details.
Can I get a sample?
We offer a few different options for samples:
- Samples without customization cost 50% of the product price. This amount will be deducted from your main order, with a limit of 5% of the total final order value.
- Samples with customization are priced at 50% of the product price plus 40 EUR for each color of the print. This amount will be deducted from your main order, with a limit of 5% of the total final order value.
- We also offer free pre-production samples with customization for orders over $1,000. These samples allow you to adjust the print but not the product. We recommend them for rebrands or new logos that you haven't printed before.
Can I order individual items instead of a gift pack?
Yes, you can definitely order individual items.
Why should I consider buying swag in bulk and storing it at the warehouse?
It will help you save money and make the management of future orders more efficient. Rather than having to place separate orders each time when you need more items, you can simply access your stored inventory. This can save you time and money in the long run, especially if you have a steady demand for your branded items.
How long does it take for the order to be shipped?
Products are typically customized and ready to be shipped within 14 days after the order is placed. But for many products, this upper threshold is much smaller. If you need it by a certain date, just let us know. Once dispatched from the vendor, they will either travel directly to you (in case of shipping to one destination) or to Maramio Logistics Center (in case of gift boxes or shipping to multiple destinations). At the Logistics center, it takes max 72h to inbound, check, assemble and prepare them for shipping.
What happens if apparel items don't fit?
We do not accept returns for improper fit. To avoid any issues, our managers are available to provide size charts for any apparel items you request.