Find the answers you need, fast.
How can I confirm the amount of stock I need?
Please check the product page for stock information.
Is there a minimum order requirement?
Most of our products have a minimum order requirement, please refer to the product page for more details.
Can I get a sample?
We offer a few different options for samples:
- Samples without customization cost 50% of the product price. This amount will be deducted from your main order, with a limit of 5% of the total final order value.
- Samples with customization are priced at 50% of the product price plus 40 EUR for each color of the print. This amount will be deducted from your main order, with a limit of 5% of the total final order value.
- We also offer free pre-production samples with customization for orders over $1,000. These samples allow you to adjust the print but not the product. We recommend them for rebrands or new logos that you haven't printed before.
Can I order individual items instead of a gift pack?
Yes, you can definitely order individual items.
Why should I consider buying swag in bulk and storing it at the warehouse?
It will help you save money and make the management of future orders more efficient. Rather than having to place separate orders each time when you need more items, you can simply access your stored inventory. This can save you time and money in the long run, especially if you have a steady demand for your branded items.
How long does it take for the order to be shipped?
Products are typically customized and ready to be shipped within 14 days after the order is placed. But for many products, this upper threshold is much smaller. If you need it by a certain date, just let us know. Once dispatched from the vendor, they will either travel directly to you (in case of shipping to one destination) or to Maramio Logistics Center (in case of gift boxes or shipping to multiple destinations). At the Logistics center, it takes max 72h to inbound, check, assemble and prepare them for shipping.
What happens if apparel items don't fit?
We do not accept returns for improper fit. To avoid any issues, our managers are available to provide size charts for any apparel items you request.
What do I need to get started?
Just start browsing and selecting the items you want! We recommend creating an account to check out faster, save multiple shipping addresses, access your order history, track new orders and save items to your wishlist.
Returns & Refunds
Is it possible to return a product or get a refund?
Unfortunately, since the products are custom-made, returns are generally not possible. We recommend that you confirm all the details you need before placing your order. However, any cases involving damages or other issues will be handled individually.
Design & Customization
Can all products be customized?
Most of the products can be customized, please refer to the product page for specific information.
Where do I get a design?
You can create your own design or we can handle it for you.
What format do I need for the design?
We require a vector file, typically with the file extension .svg, .eps, .ai, or .pdf, along with PMS colors.
How long does it take to get mockups?
We'll send you mockups within 24 hours, but often it's done within a few hours 😎
What is the packaging like?
Our warehouse default is cardboard and sustainable neutral packaging. Also, we offer custom-printed boxes. Custom printed boxes allow interior and exterior design. Our design team can create something special for you!
Mailer boxes are white or brown boxes that we can liven up with custom-branded tape or stickers to seal. Please check this page for more details.
Can each pack have different items in them?
Yes! Our goal is to make your job as easy as possible. If you have specialized packs that include certain items, we can ensure that your swag packs are packed accordingly.
Can I use multiple designs?
Yes, that’s definitely possible! We can mix designs on different items all in one pack. Keep in mind that some products will still have a minimum order quantity. Our managers can assist you with designs and pricing.
Can I send items I didn’t purchase through you?
Send them over! We charge an inbound fee for items that were not purchased through us. Before shipping, please contact us to provide the info required for the correct warehouse inbound: product codes (SKU and/or EAN), shipper details and tracking code.
To clarify our price list, please check this table:
Pricing & Billing
What influences corporate gift pricing?
Pricing for your swag depends on a few variables like quantity, logo colors, and decoration type/placements.
Quantities: The more you buy, the less you'll spend per item - the rule for most items except the no-minimums collection and certain indie brands. Most price breaks are in 50 or 100 increments depending on the item.
Logo colors/artwork: The more colors you want on something, the more expensive that item will be unless it’s a digitally printed item like stickers, tape, or postcards. If your logo has a gradient or heavy detailing, it may cost more to have it made.
Placements: The number of logo placements also influences the cost of your swag. This is especially true for apparel. We'll charge you for placement and location if you want your logo printed on the back and front of a t-shirt, for example.
The price on the website includes customization for the default color amount and placement. The default is indicated on the product page.
What influences logistics cost?
It's helpful to think of it in three parts: storage, assembling, and shipping. Please check Logistics Centre page for more details.
How do I pay for the products?
When you're ready to checkout, you have the option to choose from different payment methods. If you choose to pay by credit card, you will be directed to a secure Stripe payment page where you can complete the transaction right away. On the other hand, if you choose to pay via bank transfer, you can download an invoice for the order in your account.
How do I pay for logistics?
At the start of each month, you will receive an invoice for the previous month's service. This invoice will include any storage, assembly, and shipping costs incurred during the billing month.
We have an internal supplier management portal with Purchase Orders (POs). How to work with you?
Simply include the PO number when placing your order. This PO number will then appear on the invoice for easy reference. If the process requires our involvement and management, we will be happy to assist you.
Which shipping companies do you work with?
We work with DHL and DPD for both standard and express shipping options. If the package is being shipped directly from the vendor, it will depend on their specific contracts.
What happens if a package is returned?
If the recipient rejects the package or it was sent to the wrong address, the package will be returned to our inventory. Unfortunately, Maramio is not responsible for the condition of the package upon return. Any additional shipping fees will be invoiced.
How do I handle submitting multiple addresses?
We provide a CSV template for multi-addresses delivery. Our shipping template can be used for both domestic and international shipments.
Do you take care of custom duties and taxes?
Yes, we do. If any duties or taxes are incurred, they will be billed in the next billing cycle. However, please note that there are certain countries where shipping with duties paid by the sender is not an option.
How long does the shipping take?
1-2 days for shipments within Germany, 3-5 days for shipments within the EU, and 7-10 days for international shipments. Keep in mind that international shipping times may be affected by customs clearance, which is something we have no control over.
How will I follow shipping updates?
If you're the recipient of the package, you'll receive automated updates with a tracking code and an estimated delivery date, if available. If you're shipping on behalf of someone else, you'll be able to see real-time updates in your dashboard.
My shipment is delayed/missing/stuck.
As a receiver, you can always contact the courier’s customer service for initial information. If you are unable to resolve the issue, please contact us.
How can I collect shipping addresses from my business partners/employees?
Simply direct your partners and employees to the redemption page.
What is the redemption page?
The redeem page is a custom landing page that allows your partners and employees to select items they want from the pre-selected range of products. It is also a convenient way to collect apparel sizes and shipping information.
We’d be happy to assist you with a custom-branded redemption page for you, just contact us.
How can I collect apparel sizes?
Simply direct your partners and employees to the redemption page.
What integrations are available?
Become our design partner and we will be happy to set up something custom for your needs 🤗
How do you curate vendors?
We handpick the best vendors in Europe to offer on our platform. We focus on finding brands that are suitable for branded corporate gifting, while also keeping an eye out for classic and versatile options. To choose the brands we work with, we consider factors such as product certifications, transparency in the supply chain, support of local and small companies, support of artisan producers, and sustainability efforts.